Returns Details

PLEASE NOTE: SALE ITEMS CAN BE RETURNED UP TO 14 DAYS AFTER PURCHASE, NO REFUND WILL BE GIVEN AFTER 14 DAYS UNLESS ITEM IS FAULTY.

All items must be returned within 21 days of the dispatch date shown on the dispatch email we originally sent you.

Items returned outside of this period will not be exchanged or refunded, but will be returned to sender.

Please note that the return costs will not be reimbursed. Postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

Although your statutory rights as a consumer will not be affected, the goods are second hand without the packaging and we may not therefore be able to exchange them voluntarily. You can take the goods out of the packaging to try them out, but don't throw it away. Additionally any free promotional gift issued with an order must also be returned if you are returning those goods.

The goods must be returned unused, with all labels and tags attached and with their original undamaged packaging. We will consider the condition of the goods being returned when making a refund.

Refunds will be made against the original form of tender.

 

Please note that due to hygiene reasons we are unable to refund or exchange earrings.



We strongly recommend that you use registered post, recorded delivery or another secure method of delivery, retaining the receipt until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.

None of the above terms affect your statutory rights when goods are faulty or incorrectly supplied nor does it affect your rights under the Consumer Protection (Distance Selling) Regulations.