DELIVERY INFORMATION -
Please note that our Free Delivery promotions excludes all Sale items. All our deliveries within the UK and Channel Islands are free of charge when spending more than £50, and our courier service will ensure your jewellery reaches you as quickly as possible. Please understand that delivery times are subject to stock availability. If available, we aim to delivery within three to five working days within the UK.
As soon as we have arranged delivery and your item has been collected from us, we will forward your parcel tracking number so that you can monitor its progress. You might prefer us to deliver to your place of work or to a relative’s home. This is no problem, but we may contact you in advance. Your order will require a signature on delivery. Please inform us of preferred delivery times to ensure you will be available to receive your parcel.
Unless otherwise agreed, this website is intended to facilitate delivery of products to customers in the United Kingdom(including the outer British Isles) and Northern Ireland addresses.
UK SHIPPING COSTS -
On all orders within the UK are charged at a flat rate of £3.95 standard delivery ( 3-5 working days ), some larger packages may require a small surcharge.
If you're in a hurry, we also offer a 1-2 working day delivery service. This is guaranteed for the next working day providing the order is placed before 3 o'clock in the afternoon and costs £5.99.
EU SHIPPING COSTS -
We also deliver to the following countries : Europe: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Lativia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
GLOBAL SHIPPING COSTS -
On all orders to countries within the EU are charged at a flat rate of £9.99, some larger packages may require a small surcharge (2-5 days delivery). North America & Far East: USA, Canada, Hong Kong, Japan, Malaysia, Singapore, Thailand Rest of the world: Australia, Bahrain, India, New Zealand, Qatar, Saudi Arabia.
UAE SHIPPING COSTS -
On all orders to all other countries are charged at a flat rate of £14.99, some larger packages may require a small surcharge (usually 5 -10 days delivery).
We make every effort to deliver goods within the estimated timescales; however delays are occasionally inevitable due to unforeseen factors. Rock Lobster Ltd shall be under no liability for any delay or failure to deliver the products within estimated timescales. Risk of loss and damage of products passes to you on the date when the products are confirmed as delivered.